Emori

Return & Refund Policy

30 DAYS MONEY-BACK

We offer a 30-day full refund for returns within India on unengraved, non-personalized diamond, gemstone, and gold items.

100% of Invoice value for Diamond and Gemstone studded or Gold jewellery.

LIFETIME EXCHANGE

Exchange or upgrade your jewellery anytime.

Gold

100% value of gold weight at the prevailing market rate*

Diamond

90% of the prevailing diamond value*

Gemstone

90% of the prevailing gemstone value*

*In case of any discount given during the original purchase on the metal and stone value, an equivalent amount will be deducted from the Exchange amount. Exchange is applicable for pieces worth maximum value of Rs. 5 lacs.

LIFETIME BUYBACK

Sell your diamond jewellery back to us.

Gold

100% value of metal weight at the prevailing market rate

Diamond

80% of the prevailing diamond value*

Gemstone

80% of the prevailing gemstone value*

 

*Return is applicable for pieces worth maximum value of Rs. 5 lacs.

To return an item, you can simply place a return request on our website or get in touch with us through our customer care team. To place a request online, log in to your account and visit the ‘My Orders’ page and select the product for which return request is to be generated. You can also raise a request by contacting our customer care team by emailing us at care@emori.in. 

The return product must be in its original condition and packaging. Our team will arrange a pickup from your place. Once the product is received by us, it will take up to 7 business days for us to process your refund into your original payment method. 

If you have any questions about our return and refund policy, please contact our customer service team at care@emori.in.

 Above policies are not applicable on International orders and domestic Gold coin orders.

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